Today I had the displeasure of dealing with the tech support folks at Clear Wireless. Early this morning, I was looking around in our CPEi 25150 WiMAX modem’s settings page to see if there was any way to allow incoming PPTP tunnels through. I got distracted with something else, and when I returned I was unsurprisingly prompted to enter my login credentials again.
The surprising part was that “CLEAR123“, the password I had just used an hour earlier, no longer worked!
Fast forward to nearly 2 hours later, when I hung up on Clear technicians and told them they had lost a customer. No one there had any idea that my modem does not have a hard reset button (really Motorola??), let alone what the default password could be.
One thing I noticed this morning was that the modem’s login page looked a bit different than before. I had poked around on it a bit last week and was pretty sure that the “Nokia Siemens Networks” logo was a new addition. On one hand, I figured that I just didn’t notice their logo the first time around. With no other options however, I dug around online to see if I could find a default password for Nokia Siemens Networks branded equipment. A cursory search turned up the default password of “nsn”, which instantly whisked me to the modem’s administration panel. What luck!
So, for reference, if your WiMAX modem password was once “motorola”, it may now be “CLEAR123″ or even “nsn” if an update has been pushed to your equipment.
Hopefully this info saves you some time and frustration!